PRODUCT: No refunds. Exchange or store credit only within 14 days. Items must be in original, sellable condition with all packaging in tact unless defective. Some restrictions apply*.
*RESTRICTIONS: Opened packages and open stock food, treats, vitamins, supplements & bakery goods are non-refundable. Flea & tick prevention treatments are final sale and non-refundable.
CUSTOM BAKERY GOODS: No refunds. 100% deposit due to confirm order. Cancelling within 48 hrs. of due date/time will incur a 15% cancellation fee.
OPEN STOCK BULK & BAKERY ITEMS: No refunds or exchanges.
GIFT CARDS: Non-refundable. Unless balance is below $10 per CA law. Cannot be used to purchase other gift cards pet food, bakery goods or any other promotions.
PROMOS: Within 15 days minus 10% cancellation fee. Once any of the promotion has been redeemed, the balance is non-refundable.
SELF-BATHE ANNUAL MEMBERSHIP: Membership is non-refundable.
Effective as of January 1, 2018